“My experience was positive with Dr Rebecca Mackenzie-Proctor, from the moment I walked in the door, I was greeted with warmth and kindness that immediately put me at ease. She took the time to truly get to know me—not just my symptoms, but me as a whole person. She made me feel seen, heard, and valued, which is something I haven’t always experienced in healthcare.
She was incredibly thorough, carefully going through my full medical history and I have a very detailed long medical history, asking all the right questions, and even tracking down old medical results to ensure she had the complete picture. Rather than rushing through, she took her time and worked with me to develop a thoughtful, step-by-step plan.
She clearly explained each part of the plan—what we’re doing, why we’re doing it, and what I can expect along the way. She even encouraged me to reach out if I forgot to mention anything or had follow-up questions, which shows just how much she cares. After struggling for a long time and searching for doctors who would truly work with me to get to the root cause of my ongoing issues, I finally feel like I’ve found the right partner in my healthcare. I couldn’t be more grateful.”